Compliance & Transparency

SMS Consent & Opt-In

How patients consent to receive text messages from Dr. Refills, and how to opt out at any time.

How Patients Opt In
1

Patient visits drrefills.com and clicks "Get Started"

A consent screen appears before any intake begins. The patient must check the telehealth consent checkbox to proceed. SMS consent is optional.

2

Patient may optionally check the SMS consent checkbox

A dedicated SMS checkbox — separate from the required telehealth consent — is presented as optional. The patient can proceed without checking it. The exact consent language is shown below.

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Before we begin
×
Telehealth Consent · California BPC §2290.5
I understand this is an asynchronous telehealth service. My information will be reviewed by a licensed California physician. My prescription history will be verified through Surescripts. No real-time interaction occurs during intake. I consent to telehealth services per California BPC §2290.5. I am 18 years of age or older.
I have read and agree to the above. I understand this is a physician-reviewed telehealth service.
Optional: I would like to receive SMS updates from Dr. Refills regarding my refill request status, payment links, and prescription confirmations. 1–3 msgs per request. Msg & data rates may apply. Reply STOP to opt out.
I agree — start my refill request
← Cancel
⚠️
The "I agree" button activates after only the telehealth consent checkbox is checked. SMS consent is optional — patients may use the service without opting in to SMS.
3

Confirmation SMS sent immediately on submission

Upon completing intake, the patient immediately receives an opt-in confirmation text.

Opt-in confirmation message:
Dr. Refills: You are now opted in to SMS updates. 1-3 msgs per refill request. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

4

Patient can also opt in via keyword

Patients may text START to +1 (949) 591-8948 to opt in at any time.

Exact SMS Consent Language

"Optional: I would like to receive SMS updates from Dr. Refills about my refill status, payment links, and prescription confirmations. 1–3 msgs per request. Msg & data rates may apply. Reply STOP to opt out."

Message Types Sent
Opt-in Confirmation
Dr. Refills: You are now opted in to SMS updates. 1-3 msgs per refill request. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Refill Approved — Payment Link
Dr. Refills: Hi [First Name], your refill for [Medication] was approved. Pay $59 physician fee: https://buy.stripe.com/… Rx sent within 1hr of payment. Reply STOP to opt out.
Prescription Confirmation
Dr. Refills: Your prescription for [Medication] has been sent to [Pharmacy]. Ready in 1 hour. Questions? Email hello@drrefills.com. Reply STOP to opt out.
Unable to Refill
Dr. Refills: Hi [First Name], we could not refill [Medication] at this time. No charge was made. Please follow up with your primary care physician. Reply STOP to opt out.
Physician Follow-Up
Dr. Refills: Hi [First Name], Dr. Nyotowidjojo has a follow-up question about your request. Please reply here or email hello@drrefills.com. Reply STOP to opt out.
Program Information
Program Name
Dr. Refills SMS
Message Frequency
1–3 messages per refill request
Sender
+1 (949) 591-8948
Support
hello@drrefills.com
Msg & Data Rates
May apply
Opt-In Method
Web checkbox or text START
How to Opt Out

Reply STOP to any message to unsubscribe. You will receive one final confirmation and no further messages will be sent.

To resume, reply START. For help, reply HELP or email hello@drrefills.com.

Policies

No mobile opt-in data or consent is shared with third parties or used for marketing purposes.

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